There is no cost to participate in the TELECOMMUNICATIONS BENCHMARK SURVEY OF FACILITY MANAGEMENT PRACTICES. This survey is sponsored by TFMC (Total Facilities Management Company).

This is the first, international, facility management survey of the telecommunications industry. The Survey collects

• data on performance measurements,

• best practices and industry trends that can be used to make more effective decisions on the planning, designing and managing of telecommunications facilities.

Why Participate? Why Benchmark?

• To practice continuous improvement

• To establish goals and action plans (strategic planning)

• To reduce costs

• To identify institutions with best practices

• To add value

• To support business cases for change

• To identify strengths and weaknesses

• To gain access to the executive floor

• To justify costs and practices

Requirements for Successful Benchmarking...

• humility: others can do some things better

• recognize and understand:

  • you can’t be the best at everything

  • learning must be continuous

  • learning from others is faster – and therefore smarter – than starting from scratch

  • measuring and improving performance must be a priority – or you will fail.

  • you can always find the money for something that’s a priority.

The best organizations today, our organizational role models, are those that use benchmarking and use it well.
American Productivity and Quality Center
 

What Types Of Data Are Collected???

It is anticipated that this survey will be conducted annually. For other benchmarking surveys lead by Facility Issues approximately 60-75% of the topics listed below are repeated every year, while 25-40% of the questionnaire gathers information on new subjects
• space utilization
• costs of building operations
• organizational structures
• ratios of number of workers used
• outsourcing
• janitorial/custodial services
• utilities
• building maintenance
• exterior grounds maintenance
• project management processes
• performance based contracting
• service level agreements
• chargeback of facility costs
• listing of best practices
• current and future trends