Prior Year Survey

This will be the eighth annual, international, facility management survey of museums and art institutions. The Survey collects

• data on performance measurements,

• best practices and industry trends that can be used to make more effective decisions on the planning, designing and managing of museums and art institutions.

In the last seven years, over 112 institutions from six countries have participated in this learning exercise.

    Annual Conference
The 18th Annual Conference will be held September 14-17 in London.  Co-sponsors include: The National Gallery, The British Museum, The British Library, The Natural History Museum, and The National Maritime Museum.

Endorsement
The Museum Benchmarks Survey is endorsed by IAMFA, the International Association of Museum Facility Administrators.
 

Why Participate? Why Benchmark?

• To practice continuous improvement ·

• To establish goals and action plans (strategic planning)

• To reduce costs

• To identify institutions with best practices

• To add value

• To support business cases for change

• To identify strengths and weaknesses

• To gain access to the executive floor

• To justify costs and practices

Click Here for a listing of Past Participants

Requirements for Successful Benchmarking...

• humility: others can do some things better

• recognize and understand:

  • you can’t be the best at everything

  • learning must be continuous

  • learning from others is faster – and therefore smarter – than starting from scratch

  • measuring and improving performance must be a priority – or you will fail.

  • you can always find the money for something that’s a priority.

The best organizations today, our organizational role models, are those that use benchmarking and use it well.
American Productivity and Quality Center
 

Comments About Previous Benchmarking Surveys and Workshops...·

• The data are extremely useful...Smithsonian National Air & Space Museum
• Just completing the questionnaire provided suggestions on ways to improve our operation. Carnegie Museums
• Really enjoyed the best practice presentations and focus group discussions..Canadian Museum of Civilization
• Great to have the opportunity to interact with colleagues...Capital Children's Museum
• What worked well? Everything!...Smithsonian National Museum of Natural History
• Very informative and interesting topics..The Getty Museum
• Really enjoyed how much we learned in one day.. The British Library
•  I’ll be using benchmark data to present and back-up new FM ideas...Powerhouse Museum of Australia
• Your workshop day was most substantive of the conference... Harvard University Art Museums
• Measurement of yourself against other industry leaders, plus committing to improvement is the only way to truly prove value and FM viability within any company... Government
• We have used this survey for several years now and are pleased that it has helped us to identify and take initiatives to improve our FM practices... Government

What Types Of Data Are Collected???

Approximately 60-75% of the topics listed below are repeated every year, while 25-40% of the questionnaire gathers information on new subjects
• space utilization
• costs of building operations
• organizational structures
• temperature & relative humidity
• ratios of number of workers used
• outsourcing
• janitorial/custodial services
• utilities
• building maintenance
• exterior grounds maintenance
• strategic facilities planning
• disaster recovery planning
• project management processes
• performance based contracting
• customer satisfaction
• service level agreements
• chargeback of facility costs
• listing of best practices
• building security
• facility rentals/special functions
• current and future trends
 

Mailing Address: PO Box 1447, Flagstaff, AZ 86002 --1447 USA