Facility Managers Roundtable

Customer Satisfaction Survey

What you think is important to us, so please take a few minutes to complete and mail this questionnaire. We will use the data to fo cus our resources on accomplishing what is most important that needs attention. After completing the questionnaire, fold it where the return address is visible and place it in the company mail. Thank you for participating.

How important is: Please indicate your answer by checking the How satisfied are you with:

(check one for each question) appropriate number on each question for both the (check one for each question)

1 = extremely unimportant importance of the service and your satisfaction 1 = extremely dissatisfied

2 with the service. When answering the questions 2

3 If you have not received service in the last year or 3

4 have no opinion in a particular area, please check "X". 4

5 = very important 5 = very satisfied

1. Your workstation:

X	1	2	3	4	5	Configuration	X	1	2	3	4	5
X	1	2	3	4	5	Size	X	1	2	3	4	5
X	1	2	3	4	5	Location	X	1	2	3	4	5

2. Moves and Relocations:

X	1	2	3	4	5	Project Management, Design and Layout Services	X	1	2	3	4	5
X	1	2	3	4	5	Moving & Relocation Services	X	1	2	3	4	5

3. Appearance of:

X	1	2	3	4	5	Building exterior	X	1	2	3	4	5
X	1	2	3	4	5	Building interior	X	1	2	3	4	5

4. Facility Cleanliness:

X	1	2	3	4	5	Work station area	X	1	2	3	4	5
X	1	2	3	4	5	Halls and lobbies	X	1	2	3	4	5
X	1	2	3	4	5	Rest rooms	X	1	2	3	4	5
X	1	2	3	4	5	Production area/labs	X	1	2	3	4	5
X	1	2	3	4	5	Cafeteria	X	1	2	3	4	5

5. Facility Maintenance:

X	1	2	3	4	5	Air temperature	X	1	2	3	4	5
X	1	2	3	4	5	Lighting	X	1	2	3	4	5
X	1	2	3	4	5	Rest rooms	X	1	2	3	4	5
X	1	2	3	4	5	Walls / Ceilings / Floors	X	1	2	3	4	5
X	1	2	3	4	5	Elevators/Escalators	X	1	2	3	4	5
X	1	2	3	4	5	Parking lots	X	1	2	3	4	5

6. Safeguarding

X	1	2	3	4	5	Site Protection (Security) Services	X	1	2	3	4	5
X	1	2	3	4	5	Environmental Health & Safety Services	X	1	2	3	4	5
X	1	2	3	4	5	Safety of your work place	X	1	2	3	4	5

7 Food Services

X	1	2	3	4	5	Cafeteria	X	1	2	3	4	5
X	1	2	3	4	5	Catering	X	1	2	3	4	5
X	1	2	3	4	5	Vending Machines	X	1	2	3	4	5

8 Facilities Services

X	1	2	3	4	5	Process for obtaining Facilities Services	X	1	2	3	4	5
X	1	2	3	4	5	Timeliness of Facilities Services response	X	1	2	3	4	5
X	1	2	3	4	5	Overall Facilities Services	X	1	2	3	4	5

Some Information About You.......

Office Lab Manufacturing Outside Other

& Shop Areas

28. Where do you normally work (Check one)?

29. Please enter you building number (if applicable).

30. Are you in management? . . . . . . . . . . . . . . .

Yes......

No.....

Would you please tell us what you like least about your facility and what you like most about your facility? Any other comments you want to share?

Comments:

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Optional Information: (Needed if you wish us to contact you)

Name: _________________________________________

Phone: ________________________