FM Roundtable

Facility Managers Roundtable - Benchmarking Group

	Registration	The Facility Managers Roundtable (FMRT) is a diverse group of facility managers that have developed a common set of benchmarking definitions. This will be the 15th year that the group has benchmarked their facility performance. Our task group — facility managers from throughout the US —has developed new benchmarking topics and updated our definitions. For 2008, our sign up period is from January - March 16, 2007. The full schedule with the submittal dates, report schedule, and best practices meeting are shown here. You can also view a list of the 2007 participants which included approximately 158 million square feet of space from 90 sites. More than 85 percent of our participants repeat each year so we expect a similar or greater level of participation for 2007. To participate you should first, fill out the registration form (top button on the left) Then continue by noting the submittal schedule and downloading the definitions. The Facility Managers Roundtable uses a Standard set of Survey definitions that include benchmarking issues for: Space Data / Utilities / Building Maintenance / Custodial / Parking / Grounds / Project Costs / Facilities Engineering / Environmental Health and Safety / Building Security / and Fixed Occupancy Costs. You can see sample charts from all of the major areas on the website.
	Schedule
	Participants
	2008 Survey
	Occupant Survey
	Best Practices Meeting
	Sample Charts
	Prior Year Survey - Prior Year's Data
The Facility Managers Roundtable also measures customer satisfaction with a standardized customer satisfaction survey. Last year, about 70 percent of the participants utilized the standardized customer survey. The final report tells you where you stand compared with others. To improve your performance you need to understand the best practices of the high performing organizations. We hold a "Best Practices Meeting" to facilitate the sharing of information among participants. Last year about 80 individuals representing about two-thirds of the participants attended. Benchmarking Objectives ... Our objectives are: To determine the related normalized facility costs, utilities, and services to support a business. The study measures and links costs of the services provided with a subjective evaluation by the customer on the quality of those services. To provide a method to measure our effectiveness To find strengths and weaknesses To create an awareness of best practices To challenge business-as-usual methods To establish goals for further improvements To facilitate discussions on best practices between organizations The purpose of benchmarking is to provide indicators that lead to discussions between organizations. A partially completed data submittal is usually not a hindrance to starting those discussions. The discussions whether by telephone or in person are what allow you to "borrow" new and innovative ideas that create improvements in your facility. Reports ... All participants will be included in a Combined Report. Drafts and final reports will be provided in Excel format files as from our website. We will send CD's to any participants that have difficulty obtain the file from the download site.

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Facility Issues © 2008

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