Facility Issues
Facility Issues provides a variety of facility benchmarking consulting services for our clients throughout the world. Facilities Benchmarking is the search for the best industry practices that lead to superior performance. It offers an opportunity for improving your organization on a continuous basis and considers any better practice. But there are no permanent data points in benchmarking; the reference point is always moving and changing as organizations identify better practices, reduce costs, and improve customer service. We are currently working with the following benchmarking groups.With all of our benchmarking groups, we hold periodic meetings, discuss best practices, and review benchmarking survey results. Our groups are interested in ways to provide better service while reducing or keeping their costs at current levels.
All of our benchmarking groups adhere to the Code of Conduct shown on the link.
Benchmarking Groups: |
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Museums and Cultural Institutions... This will be the tenth annual, international, facility management survey of museums and art institutions. In the last nine years, over 146 institutions from seven countries have participated in this learning exercise. The Survey collects data on performance measurements and best practices and industry trends that can be used to make more effective decisions on the planning, designing and managing of museums, libraries and art institutions. |
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Facility Manager's Roundtable - This is a diverse group of facility managers that have developed a common set of benchmarking definitions. This group is usually our largest with participation ranging between 75 and 100 sites and 160 to 225 million square feet of benchmarked space. This group has benchmarked their facility performance annually since 1991. |
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Utility Council - Benchmarking is intended for any utility organization that is willing to gather facility data in a common format and
share it with other participants. The group has been benchmarking each year since 1995. Many of the participants are trending their
performance using these metrics. The Utility Group has organized two REGIONAL BENCHMARKING GROUPS. We meet two times per year at the member's sites to share best practices and benchmark their facility management functions. |
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The Research Facilities Benchmarking Group (RFB), is a diverse group of facility managers representing primarily research type facilities that have developed a common set of benchmarking definitions. This group has been benchmarking their facility performance for many years. |
Occupancy Surveys |
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| Many of our clients utilize our Web based Occupancy Surveys to help identify areas of concern and items needing improvement. Global occupancy surveys are also an excellent mechanism to identify areas where your organization may be over- performing or over - delivering services. They also can be used to increase the awareness of the services that your organization provides. If most of your facility occupants have access to the Web then Web based occupancy surveys are ideal. | |
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More Information...
Contact Keith McClanahan at: |
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